At Fasttracked, your trust means everything. We take your privacy seriously and are committed to protecting your personal data. This page explains how we collect, use, and safeguard your information when you use fasttracked.co.uk or our services.
We may collect the following data:
We collect personal data when you interact with us, through our website, email, or when arranging travel services, in order for us to deliver the experiences you expect. This may include:
Contact details: your name, email address, and phone number.
Booking details: your travel preferences, itineraries, and passport details (where required).
Payment details: processed securely by third-party providers; we never store full card information.
Communications: emails or messages between you and Fasttracked.
Website usage data: IP address, browser type, and interactions (via cookies and analytics).
We only collect information that is relevant to providing our services or responding to your requests
How we use the collected data:
Any personal information you share with us is handled with the highest level of care and security. We only use your data to deliver the services you’ve requested or to respond to enquiries you’ve made.
In certain cases, such as when you make a booking, we may ask about specific preferences or requirements. For example, dietary needs or health considerations, so we can ensure your arrangements are tailored to you.
We may use your data to:
Travel arrangements: to manage bookings with hotels, airlines, and partners.
Personalisation: to understand your preferences and curate experiences that reflect your needs.
Communication: to provide confirmations, updates, and tailored recommendations.
Marketing: to share relevant news, guides, or offers (only if you have opted in).
Operations: to improve our website, protect security, and ensure a seamless experience.
Legal compliance: to meet obligations under UK law.
Sharing your data
We only share your personal data where necessary and with trusted parties. This may include:
Service providers: third parties who support our business operations, such as sending newsletters, surveys, or managing secure payments.
Travel partners: hotels, airlines, and service providers when required to complete your booking or fulfil requested arrangements. Your information is only shared under strict contractual protections.
Legal obligations: where disclosure is required by law, or where we believe it is necessary to comply with a legal obligation in good faith.
All partners are required to keep your data secure and process it only for the agreed purpose.
Cookies & Tracking
Our website uses cookies and similar technologies to ensure smooth browsing, improve performance, and better understand guest preferences. You can manage or disable cookies at any time through your browser settings.
We categorise cookies as follows:
Essential cookies: required for the website to function properly (e.g. page navigation, secure access). These cannot be switched off..
Analytics cookies: recognise your device across visits, track browsing patterns, and help us understand how our site is used. This information supports customer analytics and allows us to tailor content and advertising that may be relevant to you.
Functional cookies: help the site work as efficiently as possible, remembering login details, preferences, and adapting how services are presented depending on the device you use.
Advertising & targeting cookies: placed by us or trusted partners to deliver relevant advertising, including across other websites. They may also limit repeat messages and provide statistical insight into campaign performance.
Third-party cookies: in some cases, third-party providers (such as browsers, analytics companies, or advertising partners) place their own cookies. We do not have access to these cookies, and they are subject to the privacy policies of the organisations that set them.
We also work with trusted third-party services to process information for these purposes. While not all services may be active at any given time, those we use include:
Google Analytics (Google LLC): used to understand how visitors interact with our website and to prepare reports on site activity. Google Privacy Policy.
Facebook (Meta Platforms Inc.): used to measure, optimise, and build audiences for advertising campaigns on Facebook. Facebook Privacy Policy.
You can manage or disable cookies at any time through your browser settings.
Security & Retention
We take appropriate measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes safeguards for any personal data, booking details, and payment information you provide.
Sensitive data exchanged between you and our website is protected using SSL encryption and secure communication channels. Our website is also monitored and maintained to industry standards, including PCI vulnerability compliance, to ensure a secure environment.
We only retain your personal data for as long as necessary to provide our services, or to meet legal and regulatory requirements.
Your Rights
Under UK data protection law, you have rights in relation to how we process your personal data. You will not be charged for exercising your rights, and we will respond within one month. We may ask you to confirm your identity before acting on your request.
These rights include:
Right of access: you can request copies of the personal data we hold about you.
Right of rectification: you can ask us to correct information that is inaccurate or incomplete.
Right to erasure (“right to be forgotten”): you can request that we delete your personal data in certain circumstances.
Right to restrict processing: you can ask us to limit how we use your data in specific situations.
Right to data portability: you can request that we transfer your data to another organisation, or to you, where technically feasible.
Right to object: you can object to certain types of processing, including direct marketing.
Rights related to automated decision-making: you have rights concerning decisions made solely by automated means, including profiling.
To exercise any of these rights, please use the contact details provided at the end of this policy.
International Transfers
The personal information we collect from you may sometimes be transferred and stored outside the UK and the European Economic Area (EEA) in order to carry out the activities described in How We Use Your Data. Except where transfers are made at your specific request, they will always be subject to appropriate safeguards to ensure your information is protected to the same high standards as within the UK.
We will only retain your personal information for as long as it is needed for lawful purposes, whether to provide services you have requested, to meet legal and regulatory obligations, or where you have consented to stay in touch with us.
Changes to this Privacy Policy
We may update this Privacy & Cookies Policy from time to time to reflect changes in legislation, best practice, or how we operate. Any updates will be posted on this page with the revised date shown above.
We encourage you to review this page periodically to stay informed about how we protect your personal information.
Contacting us
If you have any questions about this Privacy & Cookies Policy, how we handle your personal data, or your interactions with fasttracked.co.uk, please contact us:
Email: contact@fasttracked.co.uk